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No, only bookings made on aircairo.com or from an Air cairo sales office can be cancelled online. To cancel a booking made with a travel agent, you need to get in touch with them directly.
Yes, subject to the fare conditions of your ticket, you can cancel your remaining flights by entering your Booking Reference number in the ‘Manage Booking’s section.
Yes, you can, subject to the fare conditions of your ticket. However, your cancellation will apply to your whole itinerary and for all passengers in your booking.
If you have purchased a ticket on a refundable fare, you can request for a refund on our website. However, cancellation/refund fees may apply. If you cancel a non-refundable ticket, only the taxes will be refunded.
Just enter your Booking Reference in the ‘Manage Booking’s section and
click on the ‘Cancel booking’s link, if the link is not displayed, please click here to fill the refund form.
Cancellation/refund fees are imposed for certain tickets based on their fare conditions.
please refer to our General Conditions of Carriage and the fare conditions displayed while booking.
You can select your seat in advance after completing purchase of your flight tickets and before the flight check-in on your operating carriers’ website, advance seat selection is based on the applicable fare rules and conditions. Please click here to select your seat
For seat reservations made on our website or with our service center please send to [email protected]
If you booked the seat with your tour operator or travel agency directly then please contact them regarding a refund.
Safety regulations prohibit the following customers from sitting next to the emergency exit:
-Infants and children under 14 years of age
-Customers traveling with infants or children under 14 years of age
-Customers traveling with pets in the cabin
-Physically and/or mentally disabled passengers
-Customers who are mobility-impaired due to age, illness or body size
You must also be willing to assist the cabin crew in a flight-related emergency. That means you have to be able to follow the crew's instructions in. Our check-in agents and the cabin crew must verify the information you provide for safety reasons. Air Cairo reserves the right to reseat you if necessary.
Passengers who have not pre-selected their seats will be allocated seats automatically by our check-in counter on the day of departure. We will do our best to allocate seats together, however this is not guaranteed.
you need to select your seats. If you do not wish to pay for seats, your seats can be randomly assigned to you for the full booking, free of charge.
Auto-seating with children
Children are required to be seated near an adult from their party. This can be across an aisle, in front or behind.
Yes, you can do it at the airport .
In case you in hurry and could not select your seat , our team at the check-in counter do their best to book for you a good seat to feel comfortable during your flight .
In our flights, you can carry one carry-on with a maximum weight of 7 Kg.
Air Cairo has partnerships with other airlines to offer you more destinations worldwide, and even if you have booked directly with Air Cairo, one or more of your flights may be operated by another airline. For that your baggage allowance may differ from the air Cairo allowances above. Please check with our codeshare partner airline for the checked baggage allowance for your flight.
Cabin baggage allowances vary across different airlines and destinations. Please check with our codeshare partner airline for the cabin baggage allowance for your flight.
During check-in you will be guided whether you need to collect your baggage at the connecting point. Normally you will collect it at destination if other airline allows the through checking of baggage.
Yes, you can. The credit card holder must be one of the travelers, if not , the passenger must have a copy from card holder ID and the credit card duly signed by from the credit card holder stating his/her approval for the deduction of the ticket amount.
Yes, you can. And you need to present your card at check-in as a proof of payment for all tickets.
You can book a maximum of 9 seats in one booking (adults and children included), excluding infants.
Yes, you can if the child ticket is booked with an adult ticket in one transaction. The child must be from 2 to under-12 years of age on the date of your flight, and the adult must be 12 years of age or older.
Yes, you can as long as the infant ticket is booked with an adult ticket in one transaction. The infant under 2 years .
Yes if you book your ticket from our website you can through our website from "Manage My booking".
In case you booked from our office our Travel Agent , you have to contact them to change the remaining flights .
No, only tickets purchased on aircairo.com can be changed online and as long as you’ve purchased a fare that allows changes to your flights. you have to contact them the travel agent to change the ticket you purchased from them .
please note the Codeshare flights number starts from 8000 (eg. SM80xx),you can click here to know more about codeshare flights and partnership with other airlines.
The traveler must have a copy from card holder ID and the credit card duly signed by from the credit card holder stating his/her approval for the deduction of the ticket amount.
You can book up to 4 hours before the scheduled departer time , yet, in the case of payment by Fawry ( in Egypt ) it must be 72 hours before the scheduled departer time.
We offer 5 different fare families based on the applicable conditions, our fare family names are super saver , promotion , special ,economy and economy flex .
If you cannot get the lowest fare, it simply means one of your fellow passengers has got there first.
Any time up to 48 hours before you flight scheduled departure time.
For code share flight, please visit the operating carrier website to request your meal.
Yes, you will still be able to choose your meals on board form the available choices.
We will send you a confirmation e-mail with your meal details once you have successfully paid and saved the request.
Unfortunately, the extra service is non-refundable as its normally provided by different service providers.
The unaccompanied minor service is our way of ensuring that young passengers travelling without an adult have a safe and comfortable journey from check-in to their final destination.
The service is mandatory for children aged 4 to under-12 years, and optional for those aged from 12 to under-18 years, as long as they’re not travelling with an adult (18 years or older) on the same flight For children aged 12 additional charges may apply for the service. Children under 5 years of age are not allowed to travel as an unaccompanied minor without prior approval from us and the relevant authorities.
In case the adults choose to let their children unaccompanied minor they must ask our customer service to follow up and know the procedures and the applicable fee .
If a child is travelling on a connecting flight operated by our code share partner, please contact the respective airline to learn about their policies.
Booking a flight for your child as an unaccompanied minor is the same as booking a flight for un adult, with some extra data required.
This service is booked only from our Aircairo offices or travel agents not from aircairo.com as there will be forms to be filled with necessary information like name, address, telephone number and the guardian who will be accompanying the child either at the point of departure or arrival. You should also highlight any special requirements your child may have.
Our ground staff will meet your child at the check-in counter and assist him/her through the process. You or the guardian who is accompanying your child should remain at the airport until the flight departs.
Yes, you can book a ticket for an infant if he or she less than 2 years old at the point of travel. Each infant in the booking must travel with an adult who is 18 years of age or older at the time of departure.
If you already booked you can add the infant from our office or at the airport before departure.
Your child must have an individual passport with at least six months’ validity. Your child must also have had all the required all paperwork which may ask about . for more information, please click here.
number of infants is related to number of passengers already on the ticket , which means 2 adults can have 2 infants
Our cabin crew will check on your child frequently, to ensure that he/she has everything he/she needs for a safe and comfortable journey.
Your child’s bags will have special tags for quick and easy collection by our ground staff. We’ll help your child with his/her bags through customs, until he/she meets you or his/her guardian at the airport.
Yes, you can book a ticket for a child if he or she 2 or more years old and will be accompanied by an adult, unaccompanied travel needs special arrangements and can only be booked through our office of through travel agents.
you must know that the final number of passengers in 1 PNR must not exceed 9 ( adults +children).