No, only bookings made on aircairo.com or through the mobile app can be canceled online. To cancel a booking made through a travel agent, you will need to contact them directly.

Yes, only for bookings made on aircairo.com or through the mobile subject to the fare conditions of your ticket, you can cancel your remaining flights by entering your Booking Reference number in the ‘Manage Booking’ section.

Yes, you can, subject to the fare conditions of your ticket only for bookings made on aircairo.com or through the mobile

If you have purchased a ticket on a refundable fare, you can request a refund on our website. Cancellation/refund fees may apply. Non-refundable tickets only return refundable taxes.

Cancellation/refund fees are imposed for certain tickets based on their fare conditions.

Please refer to our General Conditions of Carriage and the fare conditions displayed while booking.

Advanced seat selection is available online and through our sales offices. Many seats are free of charge, while others can be selected for a nominal fee.

For more details, please click here.

For codeshare flights, seat selection is available at the check-in counter before departure.

Unfortunately, this extra service is non-refundable. For more information  

Safety regulations prohibit infants, children under 14, expectant mothers, passengers with pets, passengers with special needs, or mobility-impaired passengers.

“Passengers who have not pre-selected their seats will be allocated seats automatically… Children must be seated near an adult.”

Yes, you can do it at the airport. Our team will do their best to book you a good seat.

Your checked baggage allowance is based on the weight concept and varies by destination. For detailed information, please refer to our [Baggage Policy].

On our flights, you can carry one carry-on bag with a maximum weight of 7 kg.

Baggage allowances may vary on codeshare flights. Please check with the operating partner airline.

Cabin baggage allowances may vary. Please check with the operating partner airline.

If you have left items behind, please get in touch with your local Lost & Found office as soon as possible or email us at [email protected]

Carry-on: 55 × 40 × 23 cm. Checked: 158 cm.

During check-in you will be guided whether you need to collect your baggage at the connecting point. Normally you will collect it at destination if other airline allows the through checking of baggage.

you must send all medicine names 48 hours before departure to check if it is allowed to be carried onboard or must be placed in the checked baggage.
you can email us at [email protected]

Yes. However, if the cardholder is not traveling, the passenger must present a clear copy of the cardholder’s ID and the credit card (front side), duly signed by the owner.

Yes, you can. You must present the original credit card used for booking at the check-in counter as proof of payment for all passengers.

You can book a maximum of 9 seats per booking (including adults and children), excluding infants.

Yes, you can if the child ticket is booked with an adult ticket in one transaction. The child must be from 2 to under-12 years of age on the date of your flight, and the adult must be 12 years of age or older.

Yes, you can as long as the infant ticket is booked with an adult ticket in one transaction. The infant under 2 years .

Yes if you book your ticket from our website you can through our website from "Manage My booking".
In case you booked from our office our Travel Agent , you have to contact them to change the remaining flights .

No, only tickets purchased on aircairo.com can be changed online and as long as you’ve purchased a fare that allows changes to your flights.  you have to contact them the travel agent to change the ticket you purchased from them.

please note the Codeshare flights number starts from 8000 (eg. SM80xx),you can click here to know more about codeshare flights and partnership with other airlines.

The passenger must present a copy of the cardholder's ID and the credit card (front side), which must be duly signed by the owner.

Online booking is available up to 4 hours before departure. For payments via Fawry (in Egypt), the booking must be completed at least 72 hours before departure.

We offer 5 different fare families to suit your needs: Super Saver, Promotion, Special, Economy, and Economy Flex.

If the lowest fare is unavailable, it simply means that seats in this category have already been booked by other passengers.

For group travel bookings, please send your request to [email protected] or [email protected].

You can select your meal through Manage my Booking service on aircairo.com or mobile app.

“Yes, if you have a confirmed booking, you can choose your meal from Manage my booking.”

“Any time up to 48 hours before your flight scheduled departure time.”

Advance meal selection is not available for codeshare flights.

Yes, you will still be able to choose your meals on board from the available choices.

We will send you a confirmation e-mail with your meal details once you have successfully paid and saved the request.

Unfortunately, this extra service is non-refundable.

The unaccompanied minor service is mandatory for children aged 4 to under 12, and optional for those aged 12 to under 18.

Booking a flight for your child as an unaccompanied minor is the same as booking a flight for un adult, with some extra data required.
This service is booked only from our Air Cairo offices or travel agents not from aircairo.com as there will be forms to be filled with necessary information like name, address, telephone number and the guardian who will be accompanying the child either at the point of departure or arrival. You should also highlight any special requirements your child may have.

“Our ground staff will meet your child at the check-in counter and assist him/her.”

Yes, you can book a ticket for an infant under 2 years of age.

Children must have an individual passport with at least six months’ validity.

Maximum 1 infant per adult passenger (2 adults = 2 infants).

Our cabin crew will ensure your child’s comfort throughout the flight.

Infants are allowed 10 KG checked baggage and one baby stroller free of charge.

Your child’s baggage will have special tags for easy identification and priority collection.

  Yes, you can book a ticket for a child aged 2 years or older.

The total number of passengers in one PNR must not exceed 9 (Adults + Children).

Child checked baggage allowance is the same as the adult allowance.

Please click here for more information to guide you will travelling with your children to have a comfortable flight.