Were you dissatisfied with your booking or your flight? Please accept our apologies. Please email us at [email protected] and our team will be glad to reply to you [ working hours, Sunday to Thursday 9:00 am till 17: 00]
- If your flight is in the future and you have booked it as part of a package with a tour operator, please contact your tour operator directly.
- If you would like to contact us regarding a corona-related flight cancellation and request the refund of your ticket, please call our hotline [ working hours, Sunday to Thursday 9:00 am till 17: 00] to ensure prompt processing. For all other concerns, please check our contact office data.
To process your claim efficiently, please ensure you enter all details accurately including flight information and passenger names as shown on the booking confirmation of your original booking.