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Claims

If you have any complaint regards your flight or service with Air Cairo here you can find out how to contact us.

Were you dissatisfied with your booking or your flight? Please accept our apologies. Please email us at [email protected]  and our team will be glad to reply to you [ working hours, Sunday to Thursday 9:00 am till 17: 00]

Please note:

  • If your flight is in the future and you have booked it as part of a package with a tour operator, please contact your tour operator directly.
  • If you would like to contact us regarding a corona-related flight cancellation and request the refund of your ticket, please call our hotline [ working hours, Sunday to Thursday 9:00 am till 17: 00] to ensure prompt processing. For all other concerns, please check our contact office data.

To process your claim efficiently, please ensure you enter all details accurately including flight information and passenger names as shown on the booking confirmation of your original booking.

Filelds Marked With * must be completed

Passenger Data

Personal data of the passenger
any personal data that we collect will only be used to process your inquiry, and will be safely and securely stored.
Please enter a valid number

Booking Information

Add other passengers on the ticket +
Your message (Please provide in English)
Please let us know any additional information about your complaint/claim

Attachments

Please ensure that you only use one of the following formats: JPG, DOC or PDF. In addition to the booking confirmation you can attach a maximum of 2 more files. The maximum total size of all the files taken together must not exceed 4 MB.
Please upload copy of passport
Please upload copy of boarding pass.
If you have any other documents need to upload
Please upload
if you have any other documents need to upload
Thank you!
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