16.1 Notice of Claims

Acceptance of Baggage by the bearer of the Checked Baggage without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.

Without the baggage check-in tag, we will not be able to receive Your claim, in case We received Your Claim Without the baggage check-in tag, your claim will be considered as a courtesy claim and there will be no liability for us. Courtesy report has no legal impact.

If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage upon receiving your baggage in arrival hall,

• The baggage shall be sought in the period of one month following the failure of delivery, the indemnity right can be enforced by the passenger thereafter. In case of finding the baggage in the period of 30 days, the indemnity right to the passenger fails to arise and he/she is obliged to return a possible amount of indemnity to Air Cairo.
• It shall be necessary to lodge indemnity claims of delayed baggage's liability in written 21 days from the day of releasing the baggage to a recipient.
• No action shall lie in the case of damage to Checked Baggage unless the person entitled to delivery complains to us forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt; and in the case of delay, unless the complaint is made at the latest within 21 days from the date on which the Baggage has been placed your disposal. Every complaint must be made in writing and dispatched to the concerned department within the time aforesaid.

16.2   Limitation of Actions

Any right to Damages shall be extinguished if a legal action is not brought within two years reckoned of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped.  The method of calculating the period of limitation shall be determined by the law of the court seized the case.

The title of each Article of these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.

No agent, employee or representative of AIR CAIRO has authority to alter, modify or waive any provision of these Conditions of Carriage.

Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern among other things; the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on use of electronic devices, transportation of certain dangerous articles and the onboard consumption of alcoholic beverages, vaccination requirements…etc. regulations and conditions concerning these matters are available from us upon request.