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The sports equipment can be booked either through the travel agent who issued the ticket or through our web site, or it can be paid at airport.

Yes, but the following conditions should be considered: a-  It must be enclosed in a safe cage.  
 b-   It must not exceed 5 kilos in total ( pet + cage )    
c- It must have health certificates and vaccination according to the arrival country.
  d-   The cage must have normal size, so it can be place under or between seats.
 E-  In case of a dog, it must not be any kind of wild races. 

No , you are not allowed to book online . kindly refer to our GSA Office .

The rate of extra kilo for additional weight is depending on route of the flight .  Kindly you need check our Air Cairo nearest office .

Please note that the payment methods are Visa , Master Card ,Fawry , MADA  or Knet service
Yes please check from our website
The booking must be :
- From a computer
- Pre-travel 72 hours
- Currency in Egyptian pound

Before the flight by 4 hours, while in the case of payment by Fawrey it must be before the trip by 72 hours

It is not allowed on our website 

Kindly note the baggage  allowance for adult :

For the Schedule  flights :

30 k (one baggage ) + 7k  (Handbag)   for Middle East  flights+ Italy flights

23 k (one baggage)+7 k ( Handbag)  for Europe flights

Baggage Dimenssions :

  -Carry-on baggage: 55 x 40 x 23 cm/118CM (22 x 16 x 9 inches)

 -Checked baggage  30 kg 158 cm / 62 in

For Charter flights 20 k  ( One Baggage )+ 5 k  (Handbag)

The baggage Allowance for child :

same like the adult baggage allowance .

The baggage allowance for the infant :

Not allowed to have baggage allowance  except  the baby stroller which is free.

kindly note you can not mix /add both together .

Yes,you can only have the laptop in the 7 k .

You have to make a claim at the airport and the consider department will follow up with you.
Contact Email :

Yes, you can  follow us on our official  website

kindly accept our apology we do not have cargo service.

Please check the concerning information for the travel of pregnant women from our website.There must  be  an approved document by the doctor that allow her to travel.

we have 7  aircrafts airbus 320

you have to check the website to know the available services.

It is not allowed to have refund for any of unused additional services after booking it from our website .

You can book a maximum of 9 seats in one booking (adults and children included), excluding infants.

Number of Infants is related to the number of responsible adults in the same reservation
example: If you book two adults you can book up to two infants.

No, the refund must be done to the same credit card used for payment at the time of booking 

Reservation cancellation process takes no longer than 3 working days, however bank procedures takes at least three weeks to refund the money back to the passengers’ bank account.

Depending on the ticket fare basis and condition available in “PURCHASE CONDITIONS” 


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Refund Form

You can use this form to request a refund for any ticket purchased from The refund amount you are due is outlined in the fare conditions given to you when you made the booking. Please note that all refunds are subject to a refund fees per passenger based on fare conditions Once you have submitted this form your booking will be cancelled.

Refund form
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